Guten Tag!
Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun.
And that's what we're here to do. But we need your help.
We, at Pleo, are looking for hands-on customer experience professionals to join our German team in our amazing office in Berlin, Lisbon or Remotely (within these countries), to work closely with our strategic customers.
We are looking for the right talent for the role with solid experience!
Proven experience in a consultative customer facing role (management consulting, account management, customer success management, etc.) as required, as well as experience in an enterprise software or SaaS organisation.
If you can recognise this, then you are the one we are looking for!
- You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
- You have the ability to see scenarios, and what the right decision is. When you discuss plans, you are usually one step ahead.
- You truly enjoy helping others move and improve. You love helping your customers scale and grow.
- You love goals and objectives. You don’t always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.
- You love a fast paced and dynamic environment, where you have different kinds of tasks- from customer calls to meetings with our product team.
- You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
- You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions.
- You are the person who always wants to improve - everything. It can always be optimised, and done just a little bit better - every time.
- Fluency in German & English
In the mid-market team, our mission is to “Build strong and lasting relationships with our largest customers to ensure they get the value they signed up for... and more!"
Your responsibilities will be to:
- Owning the entire customer journey from onboarding to churn (which you of course make sure won’t happen ).
- Collaborate across teams with different internal stakeholders such as product management, marketing, customer support, etc... to improve the entire customer experience from new customers in onboarding to nurturing.
- Working closely with sales, securing a smooth transition from sales to the beginning of the onboarding process.
- Manage day to day operations and long-term business relationships with our customers.
- Cultivating key customers to become advocates of Pleo and the Fintech community.
- To achieve customer success through strategic partnerships and through great interaction with Pleo’s customers.
- Being the customer's trusted advisor and all-out product expert.
- Identify gaps between best practice and actual usage of Pleo’s product and features.
- Work closely with customers and identify opportunities to grow their account in collaboration with our account managers.
- Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product and feature adoption.
- As Pleo scales, you'll be looking after hundreds of accounts.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us - whether you are working remote or at one of our offices
- Private Health Insurance to ensure you’re fit of body and mind to do your best work
- Flexible work: working from home when you want, where you want, why you want to (we trust you)
- Trips abroad for team camps. Last year we went to Croatia - we'd love to see you at the next one!
- 28 days of holiday per year + your local public holidays
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
- €2500 annual Flex Benefits budget (maybe you want to buy additional holidays, pay for the gym, book a professional coach or pay part of your MBA - completely up to you!). We know everybody prioritises different benefits. So, our Flex Benefits package lets you choose what best suits you. Ask us about what we offer, we’ll be happy to outline more!
#LI-Remote
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.
So, in a nutshell, that's Pleo. Today we are a 800+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible and will fly you in for our amazing team camps ✈️
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
